Our Service Levels

As owners ourselves, we recognise the requirements and different business cycles within the independent boutique hotel sector. Flexibility is therefore key to the way we operate. From pre-opening to post-opening and beyond, owners can choose from a selection of operational and management services according to their specific needs, while being connected to our powerful Global Distribution Network (GDS) and booking engine platforms.

Pre-opening

With more than 30 hotel openings in Asia-Pacific under its belt, SilverNeedle® Collection is equipped with the right industry insight and know-how to help you develop plans that maximise quality, practical and efficient operational flow. From hiring and training personnel to implementing operational standards and developing pre-opening sales, marketing and PR plans, we have the capability to steer your hotel towards its full potential right from the word go.

Sales & Marketing

Our highly qualified team of professionals undertake a broad range of sales and marketing activities aimed at driving revenues for your hotel in the most cost-effective manner. These activities include global sales representation, key account management, worldwide reservations, global distribution platform with our own GDS code, loyalty programmes, as well as web and mobile booking engines.

Management

Besides the Sales & Marketing Agreement, which forms the foundation of the SilverNeedle® Collection agreements, you can combine other operating agreements – Hotel Management Agreement or an Operational Consultancy Agreement, according to your needs at any given time, with the flexibility to review the agreements as your business evolves.

Hospitality

The hotel industry has never been more varied and dynamic as it is today. To stay abreast of the expectations and desires of today’s travellers, we work with you to continually improve the hotel environment and guest services as your business and the market evolves, whether through updating staff training programmes, overseeing refurbishment works, or implementing mystery shoppers and energy audits.